Last updated: 2026-10-21
Refund Policy
We want you to be happy with what you buy. If a product is not right for you, tell us.
30 days
You can ask for a refund within 30 days of purchase. Write to contact@allornothinghq.com with your order number or the email used for the purchase, and a short note on what did not work. You do not need a long explanation. We will not argue about it in ordinary cases.
What happens next
- We refund the original payment through the checkout where you bought the product. Timing depends on that checkout and your bank; refunds usually appear within 5 to 10 business days after we issue them.
- A refund ends your license for that product. You must stop using the files and delete your copies. Where a product uses a license key, we will turn the key off.
- If the problem is a defect, we will first offer to fix or replace the file if you prefer that to a refund.
Marketplace purchases
Some marketplaces, for example Etsy and Amazon, set their own refund rules and may handle refunds themselves, and some do not allow refunds on digital items. If you bought through a marketplace, write to us anyway. Where the marketplace lets us, we will issue the refund. Where it does not, we will try to find another fair solution, such as a replacement file or a credit toward another product.
Please contact us before a chargeback
A chargeback or dispute with your bank can take weeks and costs both of us money. Write to us first. We would rather fix it quickly.
When we may decline
We may decline a refund request when there is clear abuse, for example repeated refunds of products that were downloaded and shared, or a request made outside the 30 days without a defect. We will tell you why.
Changes
If we change this policy, the date at the top shows when. Your purchase is covered by the policy in effect on the day you bought.