Support

Write to contact@allornothinghq.com. We aim to reply within two business days. Please include:

• the product name and where you bought it (checkout or marketplace),
• your order number or the email used for the purchase,
• what you expected and what happened, with a screenshot if it helps.

Never send a password, a card number or an access token by email. We will never ask for them.

Common questions

I did not receive my files

Digital files are delivered by the checkout where you bought the product, usually on the confirmation page and in a confirmation email. Check your spam folder, then use the download link in that email or your account on the checkout. If you still cannot get your files, write to us with your order number.

A file will not open or something looks broken

Tell us the product, the file name, the program and its version (for example "Excel for Windows, Microsoft 365"), and what you see. Many products note the software they need on their product page. We fix real defects and release updated files.

Can I get a refund?

See the Refund Policy. In short, tell us within 30 days and we will make it right. Some marketplaces process refunds themselves, and the policy explains how that works.

What can I do with the files?

See the Product License. In short, use them for yourself and your own business, and do not resell or share them.

Do you give legal, tax, safety or financial advice?

No. Templates are tools to organize your own information. See the Disclaimers.

How was this made? Is it AI-generated?

Each product says how AI was used. Read the AI use statement.

I found a security problem on this site

Write to contact@allornothinghq.com with the subject "Security report". The site is static and collects no accounts or payments, but we want to know.